Refund policy
Refund Policy
U.S. Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support.trendlabs@gmail.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
International Returns (Outside U.S.)
For customers outside the United States, The Trend Lab does not provide prepaid return shipping labels. International customers are responsible for purchasing their own return label and covering all associated shipping costs.
Once your return request is approved, we'll provide the correct return address via email. To initiate an international return, please contact us at support.trendlabs@gmail.com.
Additional notes:
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service for all returns
- Customers are responsible for ensuring returned items arrive safely
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care items. We do not accept returns on sale items or gift cards. Please reach out if you have questions about a specific item.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union — 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return within 14 days for any reason. Your item must be unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds
Once we've received and inspected your return, we'll notify you of the approval status. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund. If more than 15 business days have passed since approval, please contact us at support.trendlabs@gmail.com.